Privacy Policy

Introduction and Overview

TechFlow NetCore ("we," "our," or "us") operates as a budget monitoring platform serving users in South Korea and internationally. This privacy policy explains how we collect, use, protect, and share your personal information when you use our services at techflow-netcore.com.

We believe transparency builds trust. That's why we've written this policy in plain language – because understanding your rights shouldn't require a law degree. Our commitment extends beyond compliance with South Korean privacy laws; we aim to exceed your expectations for data protection.

This policy applies to all interactions with our platform, including when you browse our website, create an account, use our budget monitoring tools, or contact our support team.

Information We Collect

Personal Information You Provide

When you register for our budget monitoring services, we collect information necessary to provide our platform effectively:

• Account details: name, email address, phone number
• Financial information: bank account connections, transaction data, budget categories
• Profile information: preferences, notification settings, time zone
• Communication records: support tickets, feedback, survey responses
• Authentication data: passwords (encrypted), security questions, two-factor authentication settings

Information Collected Automatically

Our platform automatically collects technical information to improve your experience:

• Device information: browser type, operating system, screen resolution
• Usage analytics: features used, time spent, click patterns
• Network data: IP address, connection type, geographic location
• Performance metrics: page load times, error logs, crash reports

How We Use Your Information

Your data powers our budget monitoring platform in several key ways:

Core Service Delivery

• Processing and categorizing your financial transactions
• Generating budget reports and spending insights
• Sending alerts about budget limits and unusual spending
• Synchronizing data across your devices
• Providing customer support and troubleshooting

Platform Improvement

• Analyzing usage patterns to enhance features
• Developing new budgeting tools and capabilities
• Testing interface improvements and user experience
• Preventing fraud and ensuring platform security

Communication

• Sending important account notifications
• Providing educational content about financial management
• Responding to your inquiries and feedback
• Sharing updates about new features and services

Data Sharing and Third Parties

We share your information only when necessary and with your interests in mind:

Service Providers

We work with trusted partners who help us deliver our budget monitoring platform:

• Cloud hosting providers for secure data storage
• Payment processors for subscription management
• Analytics services for platform improvement
• Customer support tools for efficient assistance
• Security services for fraud prevention

Legal Requirements

We may disclose information when required by South Korean law or to protect our users and platform:

• Compliance with legal processes and court orders
• Cooperation with law enforcement investigations
• Protection against fraud and security threats
• Enforcement of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We would notify you of any such change in ownership.

Your Privacy Rights

Access and Portability

• Request copies of all personal information we hold about you
• Download your budget data in standard formats
• Receive detailed information about how we process your data

Correction and Updates

• Update your account information through your dashboard
• Request correction of inaccurate or incomplete data
• Modify your communication and notification preferences

Deletion and Restriction

• Request deletion of your account and associated data
• Restrict processing of specific information types
• Object to certain uses of your personal information

How to Exercise Your Rights

To exercise any of these rights, contact us at support@techflow-netcore.com or call +82518075688. We respond to all requests within 30 days and provide status updates for complex requests.

Data Security Measures

Protecting your financial information requires comprehensive security measures. We've implemented multiple layers of protection:

We conduct quarterly security assessments and maintain cyber insurance to protect against potential breaches. Our security team stays current with emerging threats and continuously updates our protective measures.

Data Retention and Deletion

We retain your information only as long as necessary to provide our services and meet legal requirements:

When retention periods expire, we securely delete information using industry-standard data destruction methods. You can request early deletion of most data types, though some information may need to be retained for legal compliance.

International Data Transfers

While TechFlow NetCore primarily operates within South Korea, some data processing occurs internationally through our service providers:

• Cloud storage providers with data centers in South Korea and Singapore
• Analytics services that process aggregated, anonymized data globally
• Customer support tools that may process communication records internationally

All international transfers comply with South Korean privacy laws and include appropriate safeguards such as standard contractual clauses and adequacy decisions. We ensure that international partners maintain equivalent privacy protections.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your experience:

Essential Cookies

• Session management and user authentication
• Security features and fraud prevention
• Basic platform functionality

Analytics Cookies

• Usage statistics and performance monitoring
• Feature effectiveness measurement
• Error tracking and debugging

Preference Cookies

• Language and region settings
• Dashboard customization
• Notification preferences

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

Updates to This Policy

We update this privacy policy periodically to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we provide notice through:

• Email notifications to active users
• Prominent notices on our platform dashboard
• Updates to our website and mobile applications

We encourage you to review this policy regularly. Continued use of our services after policy updates constitutes acceptance of the revised terms. For major changes that significantly affect your rights, we may require explicit consent.