If our budget monitoring service experiences extended downtime (more than 48 consecutive hours) due to issues on our end, affected clients may be eligible for service credits or prorated refunds. We'll automatically calculate the impact and apply appropriate compensation.
Refund Policy
Your satisfaction and peace of mind matter to us
Overview
At TechFlow NetCore, we stand behind the quality of our budget monitoring services and educational programs. This comprehensive refund policy outlines the circumstances under which refunds may be requested and the process for obtaining them. We believe in transparency and want you to understand your rights as our client.
Our policy is designed to protect both our clients and our business while ensuring fair treatment for all parties involved. Please read through this document carefully, as it contains important information about refund eligibility, timelines, and procedures.
Refund Eligibility Criteria
Service Quality Issues
If our budget monitoring service fails to meet the specifications outlined in your service agreement, or if there are significant technical issues that prevent proper functionality, you may be eligible for a full or partial refund.
Educational Program Cancellation
Students who withdraw from our learning programs within the first 14 days of enrollment and have not accessed more than 25% of the course materials may qualify for a prorated refund based on unused content.
Technical Support Failure
In cases where we cannot resolve critical technical issues within 30 business days of initial report, or if our support team fails to respond within our guaranteed timeframe, refund consideration will be given.
Refund Request Process
1
Submit Initial Request
Contact our support team via email at support@techflow-netcore.com with a detailed explanation of your refund request, including your account information and specific reasons for the request.
2
Documentation Review
Our team will review your account history, service usage, and supporting documentation. This process typically takes 3-5 business days, during which we may request additional information.
3
Decision Communication
We will notify you of our decision within 7 business days of receiving all necessary documentation. If approved, we'll provide details about the refund amount and processing timeline.
4
Refund Processing
Approved refunds will be processed back to your original payment method within 10-14 business days. You'll receive confirmation once the refund has been initiated.
Important: Refund requests must be submitted within 60 days of the initial service purchase or program enrollment. Requests submitted after this period will be reviewed on a case-by-case basis but are not guaranteed approval.
Refund Scenarios
Should we need to postpone or cancel an educational program due to insufficient enrollment or unforeseen circumstances, all enrolled students will receive full refunds within 14 business days. Alternative program options will also be offered when available.
Any billing errors, unauthorized charges, or duplicate payments will be corrected immediately upon discovery or notification. These situations receive priority handling and refunds are typically processed within 3-5 business days.
Processing Times and Payment Methods
Credit Card Refunds
Refunds to credit cards typically appear on your statement within 5-10 business days after processing. The exact timeline depends on your card issuer's policies and may take longer during peak processing periods.
Bank Transfer Refunds
For payments made via bank transfer, refunds will be processed back to the original account within 7-14 business days. International transfers may require additional processing time and could incur minimal banking fees.
Digital Payment Platforms
Refunds to digital wallets or payment platforms typically process within 3-7 business days. Some platforms may hold funds for additional verification, which could extend the timeline slightly.
Non-Refundable Items
Certain services and fees are non-refundable under normal circumstances. These include setup fees for custom configurations, third-party integration costs, and data migration services that have been completed successfully.
Additionally, educational program materials that have been fully accessed or downloaded, personalized consultations that have been conducted, and services used beyond the trial or evaluation period are generally not eligible for refunds unless there were significant service failures on our part.
Policy Updates
This refund policy is effective as of January 2025 and may be updated periodically to reflect changes in our services or legal requirements. Any significant changes will be communicated to active clients via email at least 30 days before taking effect.
We encourage you to review this policy periodically, especially before making new purchases or enrolling in programs. The most current version will always be available on our website.
Questions About Refunds?
- Email: support@techflow-netcore.com
- Phone: +82 51 807 5688
- Address: 서원구 분평동 1200번지 분평주공3단지아파트 323동 702호, 청주시 충청북도, South Korea